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Frequently Asked Questions
Does your company have its own factory?
Yes, we own a factory that directly supplies all of our products. You are welcome to visit our facility anytime to learn more about our production processes.
Can I order samples? How soon can I receive them?
Yes, you can order both regular and customized samples. In-stock samples typically arrive within 1 week, while customized samples take 2-3 weeks depending on design complexity.
Can you accept OEM or ODM orders?
Absolutely. We offer comprehensive OEM and ODM services. Our professional design team will collaborate with you to provide a tailored solution for your requirements.
What are your payment terms?
Our standard terms are a 30% T/T deposit before production begins, with the remaining 70% balance due prior to shipment.
How do you ensure the quality of your products?
Quality is our top priority. Our facility is ISO9001 certified and has passed rigorous factory assessments by major international retailers. We also provide test samples upon request.
Is the titanium cutting board dishwasher safe?
Yes, our titanium chopping boards are non-porous, odor-free, and fully dishwasher safe, making them extremely easy to clean and maintain for professional or home use.