Q1. Does your company have its own factory?
Yes, we own a factory that directly supplies all of our products. We welcome you to visit our production facility anytime to learn more about our processes.
Q2. Can I order samples? How soon can I receive them?
Yes, you can order regular and customized samples. In-stock samples arrive within 1 week. Customized samples typically take 2-3 weeks depending on complexity.
Q3. Can you accept OEM or ODM orders?
Yes, we offer both OEM and ODM services. Send us your design, and our professional designers will collaborate with you to provide a perfect solution.
Q4. What are your payment terms?
Our standard terms are a 30% T/T deposit before production, with the remaining 70% balance due before shipment.
Q5. How do you ensure the quality of your products?
Quality is our top priority. Our factory is ISO9001 certified and has passed Quality Assurance Factory Assessments (QAFA) for major global retailers. Samples are available for testing.
Q6. Are the titanium boards dishwasher safe?
Yes, our pure titanium cutting boards are non-porous, antibacterial, and completely dishwasher safe for easy maintenance.