1. Does your company have its own factory?
Yes, we own a factory that directly supplies all of our products. You can learn more about us in the profile. We also welcome you to visit our factory anytime.
2. Can I order samples? How soon can I receive them?
Yes, you can order both regular and customized samples. In-stock samples are typically received within 1 week, while customized samples take 2-3 weeks depending on complexity.
3. Can you accept OEM or ODM orders?
Yes, we offer both OEM and ODM services. Please send us your design, and we will collaborate with our professional designers to provide you with a solution.
4. What are your payment terms?
Our standard payment terms are 30% T/T deposit before production, with the remaining 70% balance due before shipment.
5. How do you ensure the quality of your products?
Quality is our top priority. Our factory is ISO9001 certified and has passed Quality Assurance Factory Assessments (QAFA) for major global retailers. We can also provide samples for quality testing.
6. What materials are available for your cutting boards?
We offer a wide variety of materials including Titanium, Stainless Steel, Wood, and high-quality Plastics to suit different kitchen needs.