Does the product come directly from the factory?
Yes, we own a factory that directly supplies all of our products. You are welcome to visit our production facility at any time.
Can I order samples and how soon will they arrive?
Yes, regular and customized samples are available. In-stock samples typically arrive within 1 week, while customized designs may take 2-3 weeks.
Are OEM and ODM services available?
Absolutely. We offer both OEM and ODM services. Our professional design team will collaborate with you to provide the best solution for your requirements.
What are the standard payment terms?
Our standard terms are a 30% deposit before production and the remaining 70% balance due before shipment.
How is product quality ensured?
Quality is our priority. The factory is ISO9001 certified and has passed rigorous assessments by major global retailers. Samples can be provided for quality testing.
Is the titanium board dishwasher safe?
Yes, our titanium cutting boards are non-porous and dishwasher safe, making them extremely easy to clean and maintain.