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Frequently Asked Questions
Q1: Can you offer discounts on bulk orders?
A1: Yes, we offer tiered discounts depending on the order volume. Larger orders qualify for higher discount rates.
Q2: Why are your prices different from other suppliers?
A2: Our prices reflect the variety of product qualities we provide. We focus on meeting specific customer needs and high-quality standards, offering both premium and budget-friendly options.
Q3: How can I receive a product sample?
A3: Small samples (up to 100x100mm) are usually free. Customers only need to cover shipping costs or provide a courier account (DHL, FedEx, UPS, TNT). Larger samples may incur charges.
Q4: What is the typical lead time for production?
A4: Production typically takes between 3 to 15 business days, depending on your order size and the receipt of the deposit.
Q5: How do you package products for safe shipping?
A5: We use standard export packaging: PE film wrapping, reinforced corner braces, and iron bars for stability. Coils are further protected with PE bubble bags.
Q6: Are the materials food-safe?
A6: Yes, our cutting boards are made from 100% virgin polythene and carry LFGB and QS certifications for food safety.