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Frequently Asked Questions
What is the estimated lead time for orders?
Samples typically take 3-5 days. In-stock items require 15-20 days, while large bulk orders take approximately 20-25 days depending on the specific quantity.
Do you offer custom branding options?
Yes, we fully support OEM services allowing you to use your own brand name and custom logos on the products.
Are samples available before placing a bulk order?
Absolutely. Samples can be ordered and are usually delivered within 3-7 days for your quality evaluation.
Why should I choose factory direct supply?
By working directly with the factory, you eliminate middleman costs, ensuring better pricing, guaranteed quality control, and faster communication.
What is the standard order process?
The process includes sample approval, 30% deposit/LC setup, mass production, quality testing, and finally balance payment before original documents or telex release are provided.
Can you handle custom designs and ODM projects?
Yes, we provide both OEM and ODM services. Our professional design team can take your ideas, logos, and text to create finished files for your final confirmation.