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Frequently Asked Questions
Do you have your own factory?
Yes, we own a factory that directly supplies all of our products. You are welcome to visit our facility anytime to learn more about our production processes.
Can I order samples and how soon will they arrive?
Yes, both regular and customized samples are available. In-stock designs usually arrive within 1 week. Customized samples typically take 2-3 weeks depending on complexity.
Do you accept OEM or ODM orders?
Absolutely. We offer full OEM and ODM services. Our professional design team will collaborate with you to provide the best solutions for your specific needs.
What are the standard payment terms?
Our standard terms are a 30% T/T deposit before production begins, and the remaining 70% balance due before shipment.
How is product quality ensured?
Quality is our priority. Our factory is ISO9001 certified and has passed audits for major global retailers. We perform strict quality control and can provide test samples upon request.
Are the products safe for home use?
Yes, our chopping boards are designed with safety in mind, featuring non-toxic materials and antibacterial properties, making them perfect for home and professional kitchens.