Do you have your own factory?
Yes, we own a factory that directly supplies all of our products. You are welcome to visit our facility anytime.
Can I order samples and how soon can I receive them?
Yes, you can order regular and customized samples. Regular stock samples are delivered within 1 week, while customized designs typically take 2-3 weeks.
Do you accept OEM or ODM orders?
Yes, we offer both OEM and ODM services. Our professional design team will collaborate with you to provide the perfect solution for your requirements.
What are your payment terms?
Our standard terms are a 30% T/T deposit before production, with the remaining 70% balance due before shipment.
How do you ensure product quality?
Quality is our priority. Our factory is ISO9001 certified and has passed Quality Assurance Factory Assessments (QAFA) for major global retailers. We also provide samples for quality testing.
Are the materials food-safe?
Absolutely. Our products are made from food-grade silicone and stainless steel, ensuring they are BPA-free, non-toxic, and heat resistant up to 250°C.