Q1: Can we have them with different sizes or our own design?
A: Yes, we can manufacture different sizes and designs strictly according to customer requests and specifications.
Q2: Can you provide samples and how long does it take?
A: We provide free samples for our regular items within 5 working days, with freight collected.
Q3: What are the sample charges for custom designs?
A: If a new mold or specific accessories are needed, a sample production fee of USD 50.00 will be charged.
Q4: What is the typical lead time for shipping?
A: Generally, our delivery time is about 30 days, depending on your order quantity and our current production schedule.
Q5: Do you offer discounts for bulk orders?
A: Yes, we offer competitive discounts based on the total quantity of your order.
Q6: What certifications do your products hold?
A: Our factory and products are certified by FSC and have passed BSCI factory audits to ensure environmental and ethical standards.